Terms & Conditions, Terms of Business, Privacy & Legal Notices
These Terms & Conditions govern the use of this website and the supply of services by Hutchinson Greenscapes Limited (“the Company”, “we”, “us”, “our”). By using this website or instructing us to carry out work, you agree to these terms.
1. Company Services
Hutchinson Greenscapes Limited provides landscaping and garden services including garden construction, hard landscaping, soft landscaping, turfing, planting, and related outdoor works. Service descriptions on this website are general in nature and do not form contractual commitments. Final scope is confirmed in writing.
2. Website Use
Website content is provided for general information only. We aim for accuracy but do not guarantee completeness or suitability.
Users must not:
- Copy or reuse content without permission
- Attempt unauthorised access to systems
- Introduce malicious software
- Misrepresent identity when making enquiries
All intellectual property on this website belongs to the Company unless stated otherwise.
3. Quotations & Contracts
All quotations are based on available information and site conditions at the time issued. Quotes are valid only for the stated period.
A contract is formed only when a quotation is accepted and confirmed by us in writing. We reserve the right to withdraw or amend quotations where conditions change.
4. Pricing & Variations
Quoted prices cover the listed scope only. Additional work requested by the client or required due to unforeseen site conditions will be treated as a variation and may be charged separately.
Examples include hidden ground conditions, access limitations, drainage problems, or previously undisclosed structures or services. Variations will be discussed before proceeding where reasonably possible.
5. Client Responsibilities
Clients agree to:
- Provide safe and reasonable site access
- Disclose known site constraints and underground services
- Obtain landlord, neighbour, or authority permissions where required
- Ensure working hours and access rights are permitted
- Keep non-workers clear of active work areas
Delays caused by access or permissions issues may result in additional charges.
6. Materials & Installation
Material selections are agreed in advance. Natural materials such as stone, turf, soil, and timber may vary in colour, texture, or finish. This is not considered a defect.
Where specified materials become unavailable, we may offer suitable alternatives of similar quality and function.
7. Programme & Delays
Start dates and durations are estimates. Landscaping work is weather-dependent and may be delayed by adverse conditions, supply issues, or safety concerns. Such delays do not normally create liability for compensation.
We will communicate revised schedules where delays occur.
8. Payments
Payment terms are stated in the quotation or contract. Deposits and staged payments may be required.
We reserve the right to:
- Pause work for overdue payments
- Charge interest on late payments where lawful
- Withhold completion or handover until paid
Materials supplied may remain our property until paid in full where stated in contract terms.
9. Cancellations
Cancellations must be made in writing. Clients may be charged for:
- Work already completed
- Materials ordered or delivered
- Non-recoverable costs
- Allocated labour time
Custom or special-order materials are generally non-refundable.
10. Warranties & Aftercare
Workmanship warranty periods, where offered, will be stated in writing. Warranties exclude:
- Normal settlement and bedding-in
- Weather damage or misuse
- Lack of maintenance
- Third-party interference
Living elements such as turf and plants depend on watering and care and cannot be guaranteed beyond initial establishment guidance.
11. Limitation of Liability
To the fullest extent permitted by law, liability is limited to the value of the contracted works. We are not liable for indirect or consequential loss, including loss of use, enjoyment, or profit.
Nothing excludes liability for death or personal injury caused by negligence or where exclusion is not legally permitted.
12. Privacy Policy
We collect personal data to:
- Respond to enquiries
- Prepare quotations
- Deliver services
- Maintain project and accounting records
Data may include names, addresses, phone numbers, emails, and property details. Data is stored securely and not sold to third parties.
You may request access or correction of your data, subject to legal record-keeping requirements.
13. Data Sharing
We may share limited data with:
- Suppliers and material providers
- Specialist subcontractors
- Professional advisers
- Regulators or authorities where required
Sharing is limited to what is necessary for service delivery or compliance.
14. Cookies Policy
Our website may use essential and analytics cookies to support functionality and measure usage. Cookies do not store sensitive personal data. Users can control cookies through browser settings.
15. External Links
We are not responsible for the content, accuracy, or privacy practices of external websites linked from our site.
16. Complaints Procedure
Complaints should be submitted in writing with project details. We will review and respond within a reasonable time and aim to resolve issues fairly and professionally.
17. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes are subject to the jurisdiction of the courts of England and Wales.